You can only make changes to Orders placed that have NOT processed.
Also, Check or Money Order customers are only able to edit certain aspects of their Orders.
Orders are processed several times a day during business hours Monday to Friday, 9am - 5:30pm EST excluding Holidays.
You may edit the following on your Orders:
Change Shipping Method Change the shipping method for your Order so you get it faster ( instructions).
Change Back Order Method Change the Back Order method (Ship Partial/Ship Complete) for your Order, if it contains Out of Stock items ( instructions).
Edit Gift Invoices Option Request a Gift Invoice (no prices) or not for your Order ( instructions).
Cancel an Order Cancel an Order. If you change your mind, you may resubmit Canceled Orders - see below ( instructions).
Resubmit an Order If an Order was canceled or placed "On Hold" in error, you may resubmit it to our system for processing ( instructions).
Still Unsure? Contact our Customer Service Department. Online Inquiry
Submit an online form
Customer Service Hours: Monday thru Friday 8:00am to 8:00pm ET (excluding holidays).