Canceling a Rental a la Carte Order:

Rental a la Carte Orders can only be Canceled before the rental processes for shipment. Once the rental has processed and shipped you cannot cancel the rental a la carte Order.
How to Cancel a Rental a la Carte Order:
1.  Click the 'Your Account' link in the top right of all our pages.
2.  If you are not logged on, you will be prompted to do so.
3.  Select the 'Empire Rental' tab in the left nav bar.
4.  Click the A La Carte Rental List tab to view your 'Open Items' list.
5.  Only "Open" A La Carte Orders may be canceled.
6.  Click the 'View' link next to the Rental you wish to Cancel.
7.  The Order's Detail page will open.
8.  Click the 'Cancel Order' button. You will receive an email confirming its cancellation.
Customer Service Home
 General Rental Info:
• About Empire Rentals
• Shipping Times
• Terms of Agreement
• Buying a Rental
• Report a Problem
 Membership Rentals:
• Membership FAQ
• Free Trial
• Rental Availability
• Your Rental List
 A La Carte Rentals:
• View Due Date
• Cancel Carte Rental
Free Shipping Over $25. Millions of Satisfied Customers. 9-Time AVN Winner. Free Gift on Orders Over $75. PayPal Accepted New Customer? |