Discreet Service

ADE is not only committed to providing you with superior service and unmatched professionalism, but we have also strived to ensure a completely discreet shopping environment. So we wanted to provide you with the following information concerning our Discreet Billing and Shipping, Privacy, and Customer Service policies.

Discreet Billing:

  • Any charge on your credit card statement will read "DVD Empire Web" .
  • Your invoice will only reference ADE, but title names of adult product will be listed.

Discreet, Fast Shipping:

  • We ship all packages in plain boxes. The shipping label on all of our packages will read " Empire Distributing ."
  • All orders received before 3:00pm EST are processed the same day (Monday through Friday). Remember the products have to be In-Stock: Ships Immediately. Click here for more information about Same Day Shipping.

Discreet Customer Service:

  • All order confirmation emails will be sent from 'orders@dvdempire.com' and our company name will be listed as DVD Empire .
  • You can turn off Order Confirmation emails in the "Your Account" section located at the top of the page.
  • In the case that a customer service rep has to call you they will only discuss contents of an order with the individual who placed the order.
  • We will only call the phone number you provide, if we have a problem with your order and receive no reply via email or in some cases to validate suspicious account activity.

Complete Customer Privacy:

  • We value your privacy and will not sell any of your personal information to third parties. Please read our full Privacy Policy for further information.
  • We do send promotional emails which consist of coupons, new site features and other customer related information. You can unsubscribe by accessing the "Notification Options" section of your Account.