Discreet Service:

ADE is not only committed to providing you with superior service and unmatched professionalism, but we have also strived to ensure a completely discreet shopping environment. So we wanted to provide you with the following information concerning our Discreet Billing and Shipping, Privacy, and Customer Service policies.
Discreet Billing:
•  Any charge on your credit card statement will read "DVD Empire Web" .
•  Your invoice will only reference ADE, but title names of adult product will be listed.
Discreet, Fast Shipping:
•  We ship all packages in plain boxes. The shipping label on all of our packages will read " Empire Distributing ." Click Here to view what your package will look like.
•  Rental DVDs are shipped in a plain white and blue envelope or a non-descript cardboard box (for multiple DVDs) with a return address of "Rentals."
•  All orders received before 3:00pm EST are processed the same day (Monday through Friday). Remember the products have to be In-Stock: Ships Immediately. Click here for more information about Same Day Shipping.
Discreet Customer Service:
•  All order confirmation emails will be sent from 'orders@dvdempire.com' and our company name will be listed as DVD Empire .
•  You can turn off Order Confirmation emails in the "Your Account" section located at the top of the page.
•  In the case that a customer service rep has to call you they will only discuss contents of an order with the individual who placed the order.
•  We will only call the phone number you provide, if we have a problem with your order and receive no reply via email or in some cases to validate suspicious account activity.
Complete Customer Privacy:
•  We value your privacy and will not sell any of your personal information to third parties. Please read our full Privacy Policy for further information.
•  We do send promotional emails which consist of coupons, new site features and other customer related information. You can unsubscribe by accessing the "Your Account" feature at the top of the page. Click here for more information.
Customer Service Home
 Payment Info:
• Payment Methods
• Using a Coupon
• Account Credits
• Taxes
 Shopping Info:
• Stock Status
• Secure Shopping
• Notify Me
• Gift Wrapping
• Sending Gifts
• Gift Certificates
• Return a Product
• Return Policy