Customer Service Inquiry System:

Our Customer Service Inquiry system allows our customers to quickly and easily receive information about their Orders or our sites in general. The system is web based, so you can submit/access your inquiries 24 hours a day, 7 days a week from your account. Plus, you don't have to worry about email spam filters delaying or blocking our response.
How does the Online Customer Service Inquiry system work?
The Customer Service Inquiry system allows you to submit your question, issue, or problem online. The Inquiry will be added to our Customer Inquiry System and assigned an inquiry number. We will then respond to your Inquiry within 2 business days with an answer or resolution.
Our Customer Inquiry System will also maintain a record of all correspondence if you phone, fax, or contact us via email. That information will also be accessible from the Customer Inquiry page of Your Account for reference.
Where on the site can I submit a Customer Service Inquiry?
We offer our customers the ability to submit a Customer Service Inquiry from several locations on our sites.
•  Your Account Home page: Visit the Your Account Home Page and click on the Customer Inquiry link in the left nav bar.
•  Order Received page: (page after Checkout) The Customer Service Inquiry link is located in the middle of the page "Contact Us" header.
•  Order Status page: When you are viewing an Order in the Order Status view, the link is located near the bottom of the page.
Note: When you submit an inquiry from the Order Received or Order Status pages, the Inquiry system will automatically list your Order number in the Inquiry for reference.
Where can I find the response to my Inquiry?
You can access your response from your account (24 hours a day) or by phoning our Customer Service department. Our Customer Service department is open 8:00am to midnight, Monday through Friday ET.

You will find the "Customer Inquiry" link in the left nav bar on the Your Account home page. After clicking that link, the "Customer Service Inquiry" page will open and list all your inquiries to date. If you submitted an inquiry about a specific Order, you may access those inquiries from the View Order page for that Order.
What types of Inquiries can be submitted?
You may inquiry about any aspect of our site, our products, or your Orders. Plus, you can submit your Inquiry directly to the appropriate department of our company. But, if you are unsure which department to send your inquiry to, send it to Customer Service and it will be directed to the appropriate department.
What are Opened and Close Inquiries?
An Open Inquiry will remain open pending more information or a resolution to the situation. A Closed Inquiry has been resolved and remains in your account for reference purposes.
What else does the Online Customer Inquiry system offer?
Our Customer Inquiry System will also maintain a record of all correspondence if you phone, fax, or contact us via email. That information will also be accessible from the Customer Inquiry page of Your Account for reference.
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