Customer Service Inquiry System
Our Customer Service Inquiry system allows our customers to quickly and easily receive information about their Orders or our sites in general. The system is web based, so you can submit/access your inquiries 24 hours a day, 7 days a week from your account. Plus, you don't have to worry about email spam filters delaying or blocking our response.
How does the Online Customer Service Inquiry system work?
The Customer Service Inquiry system allows you to submit your question, issue, or problem online. The Inquiry will be added to our Customer Inquiry System and assigned an inquiry number. We will then respond to your Inquiry within 2 business days with an answer or resolution.
Our Customer Inquiry System will also maintain a record of all correspondence if you phone, fax, or contact us via email. That information will also be accessible from the Customer Inquiry page of Your Account for reference.
Where can I find the response to my Inquiry?
You can access your response from your account (24 hours a day) or by phoning our Customer Service department. Our Customer Service department is open 8:00am to 8:00pm, Monday through Friday ET.
You will find the "Customer Inquiry" link in the "Support" cell on the Your Account home page. After clicking that link, the "Customer Service Inquiry" page will open and list all your inquiries to date. If you submitted an inquiry about a specific Order, you may access those inquiries from the View Order page for that Order.